Trust Needs To Be Earned

The first definition of trust that pops up on the Internet says trust is:

  1. Firm reliance on the integrity, ability, or character of a person or thing.

Further down the page, the site lists the synonyms for trust:

  • Faith
  • Confidence
  • Reliance
  • Dependence

and another definition—a feeling of certainty that a person or thing will not fail.
Definition of Trust
Take a long, hard look at yourself. If asked, would a family member, co-worker, colleague, team member or client describe you in those terms? Someone who can be relied upon, depended on; a person whose integrity, ability or character is trustworthy?
Trust account deposits
Trust is built through past acts that compiled create a stockpile of confidence in you. If you can’t be certain others have that kind of faith in you, developing behaviors that grow your emotional capital with them can create ‘deposits’ into that stockpile or trust bank.
Stephen Covey says, “By behaving in the ways that build trust, you make deposits. By behaving in ways that destroy trust, you make withdrawals. The “balance” in the account reflects the amount of trust in the relationship at any given time.”
Withdrawals are typically larger than deposits
“It takes twenty years to build a reputation and five minutes to ruin it,” says Warren Buffet.
“Withdrawals can be so In general, withdrawals can have 10, 20, or even 100 times more impact than deposits, but there are some withdrawals that are so significant that they completely wipe out the account in one stroke. I once heard the analogy that trust is like a big bucket that gets filled with water (making deposits) one drop at a time, and some withdrawals (the massive ones) are like “kicking the bucket” — in some other words, because of a single action, you simply don’t have anything left. The important thing to remember here is that it’s not smart to kick the bucket! You’re going to make mistakes — everybody does — but try not to make the ones that completely destroy trust, and work hard to build trust and restore whatever trust has been lost,” says Covey.
Stephen Covey and Trust
In a leadership position, it’s critical for your success and that of your organization, for those you lead to trust you, to know you can be relied upon. Buy-in to your decisions and engagement with the journey you’re taking them on won’t occur if your people don’t trust you. If you let them down, how can you expect them to carry out your vision and meet your goals and objectives? It’s been said ‘past behaviour is an excellent example of future behaviour’. Once you’ve let them down, it will take a long time to rebuild your trust account. Only by consistently behaving in a reliable and dependable way can you regain that confidence.
Poor execution and lack of accountability within organizations are at an all time high causing experts to say most businesses are facing a leadership crisis. Working with a coach to create new habits and patterns for a more effective style as a leader, can help your organization or business avoid these problems.
Executive coaching is becoming widely used today because of the direct impact it has on business results. Simply More provides personal coaching for Executives in Calgary.

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